Customers are demanding a consistent shopping experience at every touchpoint from retailers and many are struggling to deliver because they have business systems that no longer match customer buying behaviors.
Since 1997, CrossView has been building cross-channel solutions for clients ranging from top 10 Internet retailers down to organizations who are just expanding into more than one channel. CrossView's premier product suite is integrated with a company’s core retail management systems to bring together all of the information around customer, orders, products, pricing, promotions and inventory and make that information available to shoppers at every CrossView touchpoint in a way that delights them.
Depending on client needs, a CrossView solution may focus on one channel (typically the web), or span multiple channels (web, point of sale and call center). Some of our clients may start with web, and extend their solution over time to POS and call center to match the pace of their organization’s shift toward cross-channel retailing. Regardless of the breadth of the solution we provide, our clients know that it is cross-channel ready.
CrossView, Inc. is a privately held company based in New York, NY.