CrossView provides technical and business support through our Support Center available online. CrossView's business and technical support staff is available to answer any and all product-related and usability questions.
CrossView utilizes a wiki for delivery of documentation and software to customers. Support for software products is managed through CrossView's Issue Tracking system. Access to the Wik and Issue Tracking System is protected and provided only to customers with a current ProAAMS contract or those who have purchased CrossView software and are current on their software maintenance. A ticket must be opened in the CrossView Issue Tracking System and the appropriate logs, screens shots and documentation should be attached to help facilitate support.
For instructions on how to use the CrossView Issue Tracking system, download the following PDF:
How To Open A Support Request with CrossView
If you have trouble logging in to the above systems, please send an email with your company name, contact name, telephone, email and the product or site you are seeking service on to email@example.com. Please note that this email address is not for logging issues. It is only for access issues to the above two sites.
Customers with an emergency after hours support request should refer to their escalation documentation and ticketing process overview documents that were provided at the time of contract signing. The after hours call number is provided in this documentation. A ticket in CrossView's issue tracking system must still be opened.