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CrossView is a pioneering provider of cross-channel commerce solutions that empower organizations to deliver an integrated consumer experience and optimize transactions for all customer touch points. Depending on client needs, a CrossView solution may focus on one channel (typically the web), or span multiple channels (web, point of sale and call center). Some of our clients may start with web, and extend their solution over time to POS and call center to match the pace of their organization’s shift toward cross-channel retailing. Regardless of the breadth of the solution we provide, our clients know that it is cross-channel ready.
CrossView is a Solutions Provider that provides Complex Systems Architectures which tackle complex problems that result in individual solutions. These solutions embody business processes to a given vertical market segment and reflect domain expertise unique to that industry.
These solutions require a high touch customer interface with consulting and integration services. CrossView has the experience and expertise necessary to partner with organizations that are focused on delivering a customer centric experience.
The cross-channel solutions we provide enable multi-channel organizations to transform their businesses by providing an integrated cross-channel platform which provides three major benefits:
Cross-channel retail is delivering a seamless customer experience across all sales channels. It is providing a solution that enables a consistent experience and a customer centric approach of sharing and selling products irrespective of the channel the customer interacts with. Organizations that are able to transform their technologies and internal culture to focus on customer centric retailing will benefit. Cross-channel customers typically spend up to 30 percent more than single-channel customers.
Providing a single view of the customers, orders, inventory, products, pricing, promotions and marketing activities streamlines the redundant processes that organizations have today. These improvements allow organizations to provide better customer contact, communications and marketing through an improved and consistent user experience.
CrossView Mobile Point of Sale brings in-store sales staff directly to the customer. Using this powerful, hand-held technology, sales associates can interact with customers in new ways, establishing one-on-one relationships that can deepen customer loyalty and increase wallet share.
This powerful technology combines intelligence and flexibility to deliver a superior shopping experience for consumers, and new and exciting service opportunities for in-store sales associates. Through CrossView Mobile Point of Sale, for instance, inventory can be checked easily. Payments can be taken quickly. Service is delivered flexibly and more efficiently.
An integrated cross-channel platform allows organizations to transform from disparate integrated silos to merged channels. The ability to leverage integrations and manage operational information across all channels reduces the redundant costs that companies are dealing with today.