CrossView Cross-Channel Point of Sale

CrossView’s cross-channel POS makes functions offered online available in stores. This includes the single view of customers, product data, inventory, orders , payments, promotions, marketing, shipping, tax, loyalty points and other business rules and processes. The CrossView POS goes beyond the mere collection and management of cash, it expands store level functions into order fulfillment in other channels

Facilitates loyalty programs, cross-sell and up-sell efforts and better customer service by enabling sales associates to leverage customer information and history, whether they’ve ordered online, in the call center or in any store.

Expanded payment options. Retail locations can now support payment methods that were previously available only on the web.

Real-time inventory information at the store, at other stores, at the warehouse(s) and at vendor locations, allowing your teams to support customers in any channel.

Substantial impact on total cost of ownership with centralized business data, processes and integration.

SOA RIF

CrossView POS:  (built on IBM’s Retail Integration Framework leveraging and extending WebSphere Commerce cross-channel capabilities utilizing a service oriented architecture).

CrossView Point-of-Sale Features

Single Enterprise View of:

  • Customers
  • Loyalty programs
  • Products/Services
  • Inventory
  • Pricing
  • Promotions
  • Marketing
  • Orders/Returns
  • Payments
  • Shipping
  • Tax
  • Address Verification

Cross-Channel Promotions

  • Ability to flag POS user
  • Integrated with Loyalty System
  • Ability to use use complex promotions
  • Line level (category and product) promotions
  • Order level promotions
  • Shipping promotions
  • Code-triggered promotions

Cross-Channel Payment

  • Multiple forms of payment across all channels
  • Cash
  • Gift card redemption
  • Credit cards

 

Cross-Channel Orders

  • Basic carry-out
  • Pickup in other stores
  • Ability to ship from other stores or warehouses
  • Line-item edits
  • Purchase gift cards
  • Support tax exempt orders
  • Back orders
  • On-hold orders
  • Returns on products ordered in any channel

Cross-Channel Searching

  • Search for customer data and order history
  • Product search and inventory information
  • In-progress orders and transactions

pos main

 

pos orders

 

pos inventory

 

To learn more, or to schedule a demonstration, call us at (408) 748-1410 or email us at info@crossview.com.

 

About CrossView

CrossView empowers merchants to deliver an integrated consumer experience across channels. CrossView’s innovative approach eliminates the traditional informational and functional silos that typically exist between the storefront, call center and website. This not only enables merchants to offer more services and a richer customer experience, but gives invaluable insight into customers’ cross-channel behavior and buying history.