Managed Services

CrossView Managed Services help you build, deploy, execute and manage winning cross-channel strategies and solutions. Through Managed Services, CrossView delivers comprehensive business and technology services to help you:

  • Develop, refine, execute and manage a winning cross-channel strategy across all facets of your retail enterprise.

  • Select, customize, deploy, tune and manage technology.

  • Train employees and provide enablement to ensure rapid adoption of the technology and the most effective use.

  • Identify and implement best-practices in site design and optimization.

  • Build and leverage marketing and analytics to create a more personalized customer experience.

  • Conduct customer research and integrate findings into the experience underpinning your commerce activities.

And in all of this we bring you the benefit of our skills, vast industry expertise, proven methodologies and deep insights into the world of retail and commerce solutions.

Technology-Centric Services

Information technology is the bedrock of cross-channel commerce strategies and solutions. This is why CrossView provides an array of technology-centric services. Depending on your requirements, activities may include:

  • Proactive site monitoring
  • Data base administration
  • Bug fixes
  • Testing
  • Third-party integrations
  • Feeds
  • Messaging
  • Data capture
  • Performance testing and tuning
  • Site monitoring
  • Run team
  • Build & deploy
  • Archive system
  • Business analysis

Strategic Services

Without sound strategic elements, no cross-channel commerce solution can be effective – or drive the results retailers equate with success. So In addition to technology services, CrossView also delivers a suite of strategic managed services. Our strategic services cover a wide range of areas, including:

  • Cross-Channel Strategy
  • Search Engine Optimization (SEO)
  • Marketing and Analytics
  • Customer Experience Consulting
  • Customer Research
  • Prototype Design
  • And more

The Way We Work

CrossView Managed Services are aligned with your precise requirements – that’s the way we work. We offer a flexible delivery model that can be adapted to the specifics of your project – whether we’re collaborating with your team on a short-term engagement or taking full responsibility for implementing and managing your commerce solution on an ongoing basis. Pre-allocated hours each month offer you access to the specific skills and expertise you require. Many of the services revolve around proactive systems and solution management enabling CrossView to anticipate and resolve issues before they arise.