Cross-Channel Point-of-Sale (POS) Solution

POS

CrossView’s Cross-Channel POS (point-of-sale) solution delivers a customer centric application by leveraging functions offered online and providing these capabilities in physical stores. This is acheived by providing a single view of customers, orders, transaction history, product data, inventory, pricing, payments, promotions, marketing, shipping, tax, loyalty points and other business rules and processes. The CrossView POS goes beyond the mere collection and management of cash, it expands store level functions into cross-channel order fulfillment.

Facilitates loyalty programs, cross-sell and up-sell efforts and better customer service by enabling sales associates to leverage customer information and history, whether they’ve ordered online, in the call center or in any store.

Expanded payment options. Retail locations can now support payment methods that were previously available only on the web.

Real-time inventory information at the store, at other stores, at the warehouse(s) and at vendor locations, allowing your teams to support customers in any channel.

Substantial impact on total cost of ownership with centralized business data, processes and integration.

Features

SOARIF Single Enterprise View of:

 

  • Customers
  • Loyalty programs
  • Products/Services
  • Inventory
  • Pricing
  • Promotions
  • Marketing
  • Orders/Returns
  • Payments
  • Shipping
  • Tax
  • Address Verification

Cross-Channel Promotions

  • Ability to flag POS user
  • Integrated with Loyalty System
  • Ability to use use complex promotions
  • Line level (category and product) promotions
  • Order level promotions
  • Shipping promotions
  • Code-triggered promotions

Cross-Channel Payment

  • Multiple forms of payment across all channels
  • Cash
  • Gift card redemption
  • Credit cards

Cross-Channel Orders

  • Basic carry-out
  • Pickup in other stores
  • Ability to ship from other stores or warehouses
  • Line-item edits
  • Purchase gift cards
  • Support tax exempt orders
  • Back orders
  • On-hold orders
  • Returns on products ordered in any channel

Cross-Channel Searching

  • Search for customer data and order history
  • Product search and inventory information
  • In-progress orders and transactions